SHIPPING & PICK UP POLICY
TERMS AND CONDITIONS
Our shipping policy is to send your order as soon as possible, depending on your oder size it can take from 1-2 business days to fulfill Monday - Friday Only!
From Monday to Friday (all orders received before 12:00 pm) we will ship in 24 hour or less depending on its size.
Orders received on Friday after 12:00 pm we be shipped on the following Monday.
- In case a product is on backorder, we will contact you to know what you want to do. (Our backorder usually take a 2-5 business day to be available) If you decide to wait for the product to be ready, we will ship it to you, as soon as the product becomes available. If you decide to cancel the unavailable product, we will make you a refund in the full amount of the price for this product in your order.
Domestic Shipping (Orders Process Within 1-2 Business Days):
- FREE Standard Shipping Over $80 (2-7 business days) *Cannot be combined with other promotions or deals*
- USPS First Class Mail: Starting at $5.99 (3-7 business days)
- USPS Priority Mail: Starting $8.99 (1-3 business days)
- FedEx Express 2-Day: Starting $12.50 (2 business days)
*Please note that FedEx will not deliver to P.O. Box addresses
International Shipping (Orders Process Within 1-2 Business Days):
- FREE Worldwide Shipping Over $100
- We ship via DHL express or UPS Worldwide
International Tracking Information:
We do our very best to provide detailed tracking for the following countries:
Australia, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Great Britain, Greece, Netherlands, New Zealand, Norway, Poland, Singapore, Spain, Sweden, Switzerland, United Kingdom
*Please note that some countries will not be available for detailed tracking services. However, we will do what we can to provide tracking and information to receive your international order.
International Customs Fees + Taxes:
Any international orders may incur a Customs fee. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Any collection of Customs fees goes to your government, not ALFA VITAMINS. Because of this, we advise that you check with your country's Customs office to determine what these additional costs will be prior to purchasing.
- We do not do returns on International orders if you cannot retrieve the package from customs you will have to request them to ship back the order in order for us to approve a refund.
- Once the product/package arrives and is in good condition, we will process a refund minus the shipping cost and any other cost charged to us for a return.
- If you abandon the product at customs in your country, they will NOT automatically return it to us. Please ensure the items are returned to us.
Lost / Stolen Packages:
When placing your order, please ensure that your shipping address is correct. We are NOT responsible for incorrect address that do not get delivered properly. We are also NOT responsible for lost or stolen packages, please ensure that your delivery address is safe and secure and/ or there is someone you trust at the destination when placing an order with us. Once delivery is confirmed with our Carrier Partners (UPS/USPS/FedEx) the package is out of our hands.
- When the order is ready for carrier pick up, you will receive a notification via email from us including the expected time of arrival and the tracking code. We CANNOT cancel orders once is packed and ready for pick up.
- For tracking purposes, please, go to www.usps.com www.fedex.com or ups.com all depending on the carrier we used.
- Most orders that contains more than 2 mastercases will require adult signature at delivery
- If you have an account with us, you will be able to check the status of your order in "My Account" at our store.
- All orders are checked and images are taken before shipment. If you detect the absence of any product upon receipt of the order, you must contact the Customer Service via email firstname.lastname@example.org or call 305-597-6410 during 48 working hours after the delivery of the package reported by USPS or FedEx.
- You must track your package online or call the carrier service at their customer service.
- We cannot redirect packages once shipped (call carrier for help or go online to manage your delivery options)
- If the package gets returned to us due to the wrong address or unable to deliver due to business being closed - you will be charged shipping once again in order to ship the item again.
PLEASE ensure your address is correct (if wrong) contact us as soon as possible 305-597-6410 via phone ONLY
Keep in mind our goal is to ship your order as soon as possible. If we already shipped the item you will have to wait until it is returned to us in order to do a resend process.
If the product is lost, we do not do refunds unless is our mistake.
INSUFFICIENT ADDRESS POLICY
Please contact carrier regarding any issues or to find out where your package is. If your package was held - we suggest creating a case with them and providing the case number to us.
We can be shipped to you right away.
Some items ordered online may be available for pick up in our Doral warehouse location. If an item is available for pick up, you will be presented with the option to do so when selecting your item for purchase.
Most items available for pick up are available within two hour of placing your order during the hours of 7AM - 11PM.
After placing your order, we will send you a confirmation email, followed by a second email when your order is ready for pick up.
Pick up hours of operation are 9AM - 1PM
Orders made after 1PM EST cannot be picked up until the following day.
All pick-up times are estimates. While we strive to meet all pick-up times as quoted, ALFA VITAMINS does not make any guarantee that your order will be available at any specific time. ALFA VITAMINS will not have any liability for any order delays.
All orders ready for pick up need to be picked up the same day. We do not place order on hold more than 24hrs.
All orders not picked up will get sent to our Shipping warehouse where you will need to provide a shipping address and pay the shipping fee.